Your Privacy at ed3333

1 Introduction

This Privacy Policy ("Policy") describes how ed3333 ("we", "us", "our", "the Platform") collects, uses, stores, and protects the personal data of individuals ("you", "your", "Player", "User") who access the ed3333 website at ed3333.org, create an account, use our casino and sports betting services, or otherwise interact with the Platform in any capacity.

ed3333 is committed to protecting the privacy of all users and handling personal data responsibly, transparently, and securely. We recognise that the trust you place in us when sharing your information is something we must earn and maintain at every step of your journey on the Platform.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming policy. Together, these documents form the complete agreement governing your relationship with ed3333.

2 Data Controller

For the purposes of this Privacy Policy, ed3333 acts as the data controller responsible for the personal data collected through the Platform. As data controller, ed3333 determines the purposes for which personal data is processed and the means by which such processing is carried out.

If you have any questions regarding how your data is handled, or wish to exercise any of your data rights described in Section 11 of this Policy, you may contact us at any time using the details set out in Section 15.

3 Data We Collect

ed3333 collects personal data in several categories depending on the nature of your interaction with the Platform. The categories of data we may collect include:

3.1 Identity & Contact Data

• Full legal name and date of birth
• Email address and mobile phone number
• Residential address (including district, city, and postal code)
• National ID number, passport number, or other government-issued identification details submitted during KYC verification
• Photograph or scanned copy of identity documents where required for verification

3.2 Financial Data

• bKash, Nagad, Rocket, or Upay mobile wallet account numbers used for deposits and withdrawals
• Bank account details where bank transfer is the selected payment method (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank)
• Partial card details (first six and last four digits) for Visa and Mastercard transactions — full card numbers are never stored by ed3333
• Transaction history, including deposit amounts, withdrawal requests, and wagering activity

3.3 Account & Activity Data

• Username, hashed password, and account registration date
• Game history, bet amounts, bet outcomes, and session duration
• Bonus usage history, including promotions claimed and wagering requirement progress
• Responsible gaming tool settings such as deposit limits and self-exclusion periods
• Customer support interactions, including chat transcripts and email correspondence

3.4 Technical & Device Data

• IP address and approximate geographic location derived from IP
• Device type, operating system, browser type and version
• Session timestamps, login history, and page navigation data
• Device fingerprint identifiers used for fraud detection and account security

4 How We Collect Data

ed3333 collects personal data through the following channels:

4.1 Directly From You

The majority of personal data we hold is provided directly by you when you register an account, complete identity verification, make a deposit, contact support, or update your account profile. This includes all identity, contact, and financial data described in Section 3.

4.2 Automatically Through Platform Use

When you access the ed3333 website or mobile platform, we automatically collect technical and device data through server logs, session tracking software, and browser-based cookies. This data is collected to ensure the Platform functions correctly, to detect fraud, and to improve the overall user experience.

4.3 From Third-Party Service Providers

In the course of processing payments and completing identity verification, ed3333 may receive confirmation data from payment processors (such as bKash and Nagad) and KYC verification service providers. This data is used solely to validate the information you have already provided and to satisfy anti-money laundering obligations. We do not purchase data lists or obtain personal data from data brokers.

5 How We Use Your Data

ed3333 uses the personal data we collect for the following purposes:

• Account creation and management: To register your ed3333 account, verify your identity, and maintain your player profile.
• Service delivery: To provide access to casino games, sports betting markets, and all other features of the Platform.
• Payment processing: To process deposits and withdrawals via your selected payment method and to maintain an accurate record of all financial transactions.
• Regulatory compliance: To fulfil Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations, including verifying your age, identity, and source of funds where required.
• Fraud prevention and security: To monitor account activity, detect suspicious behaviour, investigate potential fraud, and protect the integrity of the Platform.
• Responsible gaming: To apply and manage responsible gaming tools such as deposit limits, loss limits, cool-off periods, and self-exclusion requests in accordance with your instructions.
• Customer support: To respond to your enquiries, resolve disputes, and maintain records of support interactions for quality assurance purposes.
• Marketing communications: To send you promotional offers, bonus notifications, and relevant updates — but only where you have provided consent and in accordance with Section 6 of this Policy.
• Platform improvement: To analyse aggregated and anonymised usage data to improve the functionality, performance, and content of the ed3333 Platform.

6 Legal Basis for Processing

ed3333 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations to you under the Terms & Conditions, including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable law, including KYC identity verification, AML transaction monitoring, and age verification requirements.
• Legitimate interests: Processing carried out to pursue the legitimate interests of ed3333, including fraud prevention, platform security, and improving our services, provided those interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and optional analytics. Consent may be withdrawn at any time without affecting prior processing.

7 Sharing Your Data

ed3333 does not sell or rent your personal data to any third party. We may share your data only in the following limited and controlled circumstances:

7.1 Payment Service Providers

To process deposits and withdrawals, your financial details are shared with the relevant payment service providers — such as bKash, Nagad, Rocket, Upay, and banking partners including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. These providers process your data only as necessary to complete the transaction and are bound by their own data protection obligations.

7.2 Identity Verification Providers

To satisfy KYC requirements, your identity documents and personal details may be shared with third-party identity verification service providers. These providers act as data processors on our behalf and are contractually prohibited from using your data for any purpose other than identity verification.

7.3 Game Software Providers

Certain technical data (such as session identifiers and game outcome records) is shared with our game software providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to facilitate the delivery of games, calculate outcomes, and resolve any technical disputes. No unnecessary personal data is passed to these providers.

7.4 Legal and Regulatory Authorities

ed3333 may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required by law, where necessary to prevent or investigate fraud, or where necessary to protect the rights and safety of ed3333, its employees, or other users of the Platform.

7.5 Business Transfers

In the event that ed3333 undergoes a merger, acquisition, or sale of substantially all of its assets, personal data held by ed3333 may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and of any changes to the applicable privacy policy in advance.

8 Cookies & Tracking Technologies

ed3333 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, detect fraud, and understand how users interact with the site. Cookies are small text files placed on your device when you visit the ed3333 website.

8.1 Types of Cookies We Use

• Essential cookies: Required for the Platform to function correctly, including session management, login authentication, and security features. These cookies cannot be disabled without affecting Platform functionality.
• Functional cookies: Remember your preferences such as language settings, display options, and responsible gaming tool configurations to provide a more personalised experience.
• Analytics cookies: Collect anonymised data about how users navigate the Platform, which pages are visited most frequently, and where users encounter difficulties. This data is used to improve the Platform.
• Security cookies: Used to detect and prevent fraudulent activity, including device fingerprinting for multi-account detection and unusual login behaviour monitoring.

8.2 Managing Cookies

You may control or delete cookies through your browser settings at any time. Please be aware that disabling essential cookies will impair the functionality of the ed3333 Platform, and you may be unable to log in or access certain features. Instructions for managing cookies in common browsers are available in your browser's help documentation.

9 Data Retention

ed3333 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The key retention periods applicable to different categories of data are summarised in the table in Section 3 of this Policy.

Following the closure of your ed3333 account, identity and financial data is retained for a minimum of five years to comply with anti-money laundering regulations and to resolve any disputes or regulatory enquiries that may arise after account closure. Technical and device data is retained on a rolling 13-month basis for fraud monitoring purposes.

Where personal data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with any individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

10 Data Security

ed3333 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and ed3333 servers.
• Encryption of sensitive stored data, including passwords (hashed using industry-standard algorithms) and financial account identifiers.
• Role-based access controls ensuring that only authorised personnel with a legitimate business need may access personal data.
• Regular security assessments and penetration testing of Platform infrastructure.
• Real-time intrusion detection and anomaly monitoring systems.
• Secure, geographically redundant data storage with regular encrypted backups.

While ed3333 takes every reasonable precaution to safeguard your data, no security system is entirely infallible. In the unlikely event of a data breach that poses a risk to your rights and freedoms, ed3333 will notify affected users promptly and take all necessary steps to contain and remediate the breach.

11 Your Rights

As a user of the ed3333 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the ed3333 support team using the details in Section 15. We will respond to all valid requests within 30 days.

• Right of access: You have the right to request a copy of the personal data ed3333 holds about you, together with information about how it is processed.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: In certain circumstances, you have the right to request that ed3333 delete your personal data. Note that this right may be limited where retention is required by law (e.g., for AML compliance purposes).
• Right to restriction: You may request that ed3333 restrict the processing of your data in specific circumstances, for example while a rectification request is being assessed.
• Right to data portability: Where processing is based on consent or contractual necessity and carried out by automated means, you may request a copy of your data in a structured, machine-readable format.
• Right to object: You have the right to object to processing carried out on the basis of legitimate interests, including direct marketing. Where you object to marketing, we will cease processing your data for that purpose immediately.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

12 Children's Privacy

The ed3333 Platform is strictly intended for adults aged 18 years and above. ed3333 does not knowingly collect or process personal data from any individual under the age of 18. If we discover that personal data has been collected from a person under 18, we will immediately close the associated account and delete all related personal data.

If you believe that a person under 18 has accessed or registered on the ed3333 Platform, please contact us immediately via the support details in Section 15 so that we can take swift action.

13 Third-Party Links

The ed3333 Platform may contain references to third-party services such as payment provider platforms (for example, directing you to complete a bKash or Nagad transaction). Once you leave the ed3333 Platform and navigate to a third-party website or service, this Privacy Policy no longer applies. ed3333 is not responsible for the privacy practices or data handling policies of any third-party platform.

We encourage you to review the privacy policy of any third-party platform you visit before providing your personal data to that platform.

14 Changes to This Policy

ed3333 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. When material changes are made, we will notify registered users by email and display a prominent notice on the Platform prior to the updated Policy taking effect.

The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Policy periodically. Your continued use of the ed3333 Platform following the publication of an updated Policy constitutes your acceptance of the revised terms.

15 Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how your personal data has been handled, please contact the ed3333 data privacy team. Our support team is available 24 hours a day, 7 days a week.

Contact email (plain text — not a clickable link): [email protected]

Please include your registered username and a brief description of your request or concern so that we can respond as efficiently as possible. We aim to acknowledge all privacy-related enquiries within 48 hours and to resolve them fully within 30 days.

For requests related to self-exclusion, deposit limits, or responsible gaming controls, please visit our dedicated Responsible Gaming page where these requests can also be submitted directly and are actioned with priority.